ORGANIZATIONAL SUMMARY:
The Office of Admissions is responsible for recruitment, admission and enrollment of domestic and international undergraduate and graduate students at the University of South Florida. Approximately 65,000 admission applications (31,000 freshman, 20,000 transfer, and 14,000 graduate) are processed and evaluated each year, augmented by academic credentials (e.g., high school and/or post-secondary transcripts, test scores, residency affidavits, conduct/disciplinary documentation, etc.) for each applicant.
POSITION SUMMARY:
An Enrollment Management Specialist supports the enrollment management program of a campus, college, school or department by providing admissions and/or registration information to current, prospective, newly admitted, and readmitted students and their parents. This position will provide advice and counsel about admissions and records issues, including criteria, policies and procedures for admission, readmission, registration, transfer, and graduation. An Enrollment Management Specialist may focus on a specific student population or serve a general undergraduate or graduate student population. Meets with counselors, parents and prospective students. Provides frontline information and advice regarding admission and application requirements. Provides information by telephone, correspondence, in person, and e-mail, one-on-one and in groups. Processes, maintains, and ensures the accuracy of records and files on assigned applications received from new, transferring, or returning former students seeking admission to degreed programs. Contacts students for additional information. Resolves problems encountered in evaluating materials and considers various criteria in determining status of applications. Refers complex cases to supervisor.
RESPONSIBILITIES:
Inform prospective students about admissions procedures. Assist in completion of admissions application. Examine applications submitted for accuracy. Answer questions regarding status of application. Accept fees and give receipt. Refer students, parents, and university staff to appropriate offices for non-admissions related issues. Organize front lobby and ensure that it is fully stocked with admissions and university publications.
Assist with projects that can be completed at the front counter. Attend recruitment events on campus and assist with programs, as needed.
QUALIFICATIONS (Education & Experience):
MINIMUM:
This position requires a Bachelor’s degree in an appropriate related field of study; or a High School diploma with a minimum of three years of directly related experience. In a specialized academic area, this position may require or prefer a degree in that field of study. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
PREFERRED:
Bachelor’s degree, preferably from USF. One year of experience in Admissions, Customer Service or Student Affairs as a paid employee or student volunteer.
SPECIAL KNOWLEDGE/SKILLS:
Proficiency in spoken Spanish and/or Haitian Creole, as well as experience working with diverse populations.
To apply for this job please visit www.usf.edu.
