Baptist Health South Florida is once again one of the 2020 Fortune 100 Best Companies to Work For! This is the 20th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2020-2021 Best Hospitals and have been honored as one of PEOPLE’s 2020 50 Companies that Care by PEOPLE magazine and Great Place to Work.
Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!
Description:
The Experience Advisor helps instill a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals and objectives in collaboration with leaders. They cultivate effective relationships with stakeholders at all levels, using a hands-on consultative approach that balances the organization‘s patient experience goals with the department/unit‘s operational realities, limitations, and workflows. They are internal consultants who identify gaps in performance, produce enhanced data reports, and deploy improvement initiatives needed to meet the patient experience goals within their assigned departments/units. This position requires a dynamic, collaborative individual with excellent interpersonal skills to creatively solve problems, guide, and influence the culture and mindset related to patient experience.Qualifications:
Bachelors degree required.
3 years experience required.
Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.
Professional demeanor, goal and detail oriented, organized, and compassionate with excellent customer focus.
Exceptional interpersonal and communication skills (verbal and written).
Must be flexible with schedule based on the business needs. Willing to travel to any facility weekly.
Fully proficient in computer applications used in day-to-day functions.
Preferred: Patient/Guest relations or Hospitality background. Bilingual English/Spanish preferred
EOE
9555 SW 162nd Ave Miami, FL 33196-6408Category
Corporate
To apply for this job please visit baptisthealth.net.
