Job Description:
EXPERIENCE, EDUCATION and SKILLS REQUIRED
High school diploma or equivalent. Previous experience preferred in Customer Service or in a Call Center. Excellent verbal communication skills, friendliness, and ability to build rapport required. Must possess the ability to learn and communicate technical, industry-related data pertaining to the services to be sold. Must have a clean-cut, professional image, sense of pride, integrity, courage, self-motivation, attention-to-detail, perseverance, follow-up skills, and dependability. Regular attendance at the Service Center and all required meetings. Must display positive demeanor, professionalism, and desire to please potential and existing customers. Must enjoy working independently. Must meet company drug screen and background requirements. Must speak and understand English.
ESSENTIAL JOB FUNCTIONS and DUTIES
Create, label, and file customer files
Communicate with customers as needed
File Pest/Termite tickets from daily work
Sort mail
Assist in answering phones
Assist in collection efforts
Work well under intense work-related activities
Continually build relationships and promote excellent customer service, integrity, and professionalism
Perform all other duties assigned
SPECIAL EQUIPMENT
Must possess the ability to use the telephone, computer, and other required technology.
TYPICAL WORKING CONDITIONS / SCHEDULE
Extensive sitting and talking. This position requires the ability to work part-time. This position reports to Home Services Supervisor.
REQUIRED PHYSICAL and MENTAL DEMANDS
Requires constant sitting, talking, mental alertness, and hearing. Requires constant use of telephone and other technology associated with this position. Must possess physical ability and stamina to work indoors. Requires corrected vision and hearing to normal range. Must have ability to communicate clearly.
To apply for this job please visit callwaynes.com.
