Fitness Front Desk Associate/ part-time
Dave & Mary Alper JCC
11155 SW 112th Ave
Miami, FL 33176
Principal Responsibilities:
JOB SUMMARY:
Greet all members, checks membership and access status, answers calls and provides support for the Membership Department.
INTERPERSONAL, CUSTOMER SERVICE AND COMMUNICATION SKILLS UTILIZED:
Excellent oral and written communication skills
Ability to handle multiple tasks simultaneously
Ability to interact in a positive way with fellow staff and members.
Duties and Responsibilities:
Greet members and follow all entry procedures and protocols
Answer phones as a representative of Alper JCC
Communicate effectively information pertaining to programs, schedules, philosophy, fees, etc.
Positive daily communication with members and staff addressing their needs & concerns
Prepare mailing packets as assigned
Attend staff meeting as required
Provide clerical support for the Membership Department as requested
Follow personnel and safety policies of the Center as described in the Employee Handbook and the Safety Handbook
Communication
Requires writing memos
Requires face-to-face discussions with individuals or teams
Requires contact with others (face-to-face, by telephone, or otherwise)
Requires work with others in a group or team
Requires work with external customers or the public
Conflict
May require dealing with unpleasant, angry, or impolite/ unsatisfied people.
Work Setting
Must have a level head and have the ability to take control of emergency situations, including but not limited to: rendering first aid, calling 911, contacting supervisors, and/or following emergency protocols.
Minimum Qualifications:
EDUCATION, TRAINING AND EXPERIENCE:
High school diploma or equivalent
Short-term on-the-job training
Current CPR/First Aid/ AED certification preferred
Customer service experience required
KNOWLEDGE, SKILLS, AND ABILITIES NECESSARY:
Knowledge of office equipment, keyboarding, Excel, Microsoft Word, CCC
Telephone/communication skills
Good organizational skills
Customer Service skills
Language
Must be proficient in the English language both verbally and have the ability to properly write using correct grammar and spelling.
Ability to speak other languages a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work in bent, twisted or awkward work posture and stand for more than two hours in a row.
Must be able to lift, bend, and/or reach, including with outstretched arms and overhead.
Must be able to use hands to lift and clean items; reach with hands and arms: and talk and hear.
Requires working indoors in environmentally controlled conditions
Do repetitive movements with hands and/or wrists.
Standing or walking for long periods of time.
Must be able to bend, twist, squat, and/or work in other awkward work positions.
Climb, balance, stoop, kneel/crouch, and crawl.
Customer Service and Interpersonal Skills
Ability to manage difficult or emotional members, responds promptly to customer needs.Respond to requests for assistance and service. Meets commitments. Interpersonal skills, maintains confidentiality, works with integrity, works well in a team setting.
Salary: $10 per hour.
Agency Information:
Located in sunny, beautiful Miami, Florida, the sprawling Alper JCC at The Jay Morton-Levinthal Campus lies in the heart of the suburb of Kendall, easily reached by many nearby transportation crossroads. Convenient and accessible, our Center provides many opportunities for the Jewish community and all south Miami-Dade County residents to enjoy recreational, educational, cultural and social activities.
Through our extensive facilities, we offer our Members and Non-Members the chance to meet and connect with individuals and families from all over. For fitness enthusiasts, our well-equipped Fitness Center is a great place to play racquetball with your family, train with a friend in the gym, or swim with a group in our Jr. Olympic pool. Our Youth and Adult Building, home to a wide selection of adult programs and our children’s department offers the young and young at heart a place to gather and socialize. Also, our Sablotsky Cultural Arts Center hosts visual arts exhibits and performances for all ages and focuses on bringing quality, renowned Jewish artists, authors, and entertainers for the community to enjoy.
The Alper JCC is also home to many high-quality programs, each recognized for their excellence and commitment to the community. Our superb Quality Counts 5-Star Glen Greenstein Early Childhood Development Center offers families the perfect setting for their children, infants through preschoolers, to grow, learn, and appreciate Jewish heritage. For children, the Kids Connection After School Program provides a structured yet fun environment; and our summer camp gives campers the opportunity to grow and expand their horizons.
As a community agency, we strive to strengthen the Jewish community by promoting Jewish values, ethics and traditions through our programs and services. The Alper JCC invites you to become a Member today and take advantage all we have to offer.
To apply for this job please visit www.alperjcc.org.
