Detalles de la descripción del trabajo
¡Nuestros especialistas en pedidos de clientes hacen que el día de alguien sea todos los días! Compre con nuestros clientes de HSN guiándolos a través de sus compras de ventas y sugiriéndoles productos adicionales que podrían disfrutar, educándolos sobre los productos de HSN y brindándoles una interacción divertida y personal. Todas las llamadas de servicio de pedidos son con nuestros clientes llamándonos para tener la oportunidad de comprar y aprender más.
En HSN, si es ágil, innovador, pionero, dinámico, sin límites, apasionado, centrado en el cliente, colaborativo y centrado en los resultados, ¡le encantará estar aquí!
Debe tener:
Must be fluent in both English and Spanish to be considered for the bilingual position
Must live in Pinellas, Hillsborough, Pasco, Hernando, Sumter, Citrus, Polk, Hardee, Desoto, Manatee, Sarasota, Orange, Seminole, Brevard, Volusia, or Osceola Counties within the state of Florida
Must have a high school diploma or GED equivalent
Standard telephone service (analog landline) (727,813, 552, 352, 863, 941, 321, 386, or 407 area code) with a wired jack near your computer
The Work at home phone number must be the home residence
Previous experience in order service and/or customer service
Ability to learn, retain and employ multiple order entry systems and support various brands
Must be able to sit for long periods of time (at a computer, speaking with customers)
Strong PC skills to include: Internet, Microsoft Windows, and Outlook
Strong organizational, detail orientation and follow through skills
Strong communication skills and a desire to build customer loyalty
Must meet the Work at Home Technical Requirements
System Requirements
Our Work at Home Representatives are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications – a full spec list will be provided after your interview. Here are a few of them:
Computer and headset compatible with HSN specifications.
High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option.
Standard copper line phone service from a local phone company or bundled service from your internet provider.
Compensation
HSN/QVC is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.
The Bilingual Order Service Specialist’s starting rate is $11.50/hr (plus an additional $0.60/hr incentive) and will increase every 3 months for your first year. From there, you will automatically receive an increase every 6 months!
About HSN, Inc.
HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website — HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit corporate.hsn.com to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop – beyond transactional ecommerce or traditional brick-and-mortar stores – and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer).
Para obtener más información, visite www.qurateretailgroup.com. Para obtener más información, visite corporate.hsn.com o siga a @HSN en Facebook, Twitter e Instagram.
EEO
Como empleador que ofrece igualdad de oportunidades, Qurate Retail Group está comprometido con una fuerza laboral diversa y también está comprometido con un proceso de empleo sin barreras. Con el fin de garantizar adaptaciones razonables para las personas de conformidad con la ley aplicable, las personas que requieran adaptaciones en el proceso de solicitud de empleo para un puesto publicado pueden comunicarse con nosotros en CareersUS@QVC.com para obtener ayuda.
To apply for this job please visit www.hsn.com.
