Front Desk Agent Full Time

· Approach all encounters with guest and employees in a friendly, service-oriented manner

· Maintain regular attendance in compliance with “Holiday Inn” standards, as required by scheduling which will vary according to the needs of the hotel

· Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working

· Comply at all times with “Holiday Inn” standards and regulation to encourage safe and efficient hotel operations

· Maintain a friendly and warm demeanor at all times

· Employees must at all times be attentive, friendly, helpful and courteous to all guest, managers and fellow employees

· Greet and welcome all guest approaching the Front Desk in accordance with “IHG” standards

· Be aware of all rates, packages, and promotions currently underway as listed or indicated

· Follow all the established procedures and standards

· Be familiar with all in-house groups

· Be aware of all closed out and restricted dates

· Follow all “Holiday Inn” credit and cash handling policies

· Be able to complete a bucket check, and Credit report

· Maintain and market promotions and guest programs

· Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel

· Balance and prepare individual paperwork for closing of shift according to hotel standards

· Have knowledge of and assist in all emergency procedures as required

· Handle checked in/out in a friendly, efficient and courteous manner

· Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner

· Be Familiar with hospitality terminology

· Be able to perform all duties of Front Desk Agent

· Be able to complete a check in – check out according to Holiday Inn standards

· Run room status reports in a timely manner and relay necessary information to affected departments and individuals

· Answer inquiries from guest regarding restaurants, transportation, entertainment, etc. within the property

Job Type: Full-time

Pay: $11.00 – $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location:

• One location