Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a part-time Front Desk Agent for the Fredericksburg Inn & Suites in Fredericksburg, TX.
Why Work With Us?
· Great benefits package for full-time employees
· Promotional opportunities with a growing company
Education, Experience & Requirements:
· High School diploma or equivalent required
· Stable work history required
· Available to work weekends
Mental requirements:
· Must be able to convey information and ideas clearly
· Must be able to evaluate and select among alternative courses of action quickly and accurately
· Must work well in stressful, high pressure situations
· Must maintain composure and objectivity under pressure
· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
· Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
· Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests
· Must be able to work with and understand financial information and data, and basic arithmetic functions
Duties& Functions
1. Responsible for providing courteous guest service and responding promptly to guest questions, complaints or requests.
2. Processing all reservation requests for hotel in an efficient manner, whether by mail, telephone, computer or in person at the Front Desk.
3. Processing all guest registrations and checkouts promptly, remembering that this is the first and last impression on our guest.
4. Processing all computer messages, answering computer administrative messages, and making proper distribution of computer messages as required.
5. Accounting for all receipts, paid-outs, and charge funds as specified.
6. Performing Front Office posting and filing procedures directed.
7. Notifying the Director of Guest Services of excessive charges to a guest’s folio, or of any suspicious actions by a guest or visitor.
8. Maintaining cleanliness and order of the Front Office area.
9. Maintaining separate food and beverage outlet balances and charge information and providing this information as required to staff.
10. Providing accurate information to other departments such as house counts, room status or guest service requirements.
11. Providing other services as requested by the General Manager.
12. Responsible for answering the phone promptly, before the third ring, if at all possible, in a courteous manner using proper telephone etiquette.
13. Responsible for authorizing all credit cards and filing the voucher in the guest ledger bucket. Also re-approving credit cards after the guest has exceeded the specified approval. Any additional approvals should be made for the amount of the projected guest stay. Re-approvals should be marked clearly for all to see. Any declined cards should be given immediately to a Supervisor or Manager.
14. Responsible for running emergency guest in-house reports on an hourly basis.
15. Responsible for receiving Maintenance requests and making sure that they are reported to the Maintenance Department as soon as possible.
16. Any other duties or responsibilities which might be required by a Supervisor or Manager.
17. Works with Maintenance, Front Desk and other staff to accommodate guest requests to promote their satisfaction.
18. Follows established procedures and promptly brings exceptional problems to management’s attention.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
201 South Washington Street, Fredericksburg, TX
