Front Desk Agent Full Time

Overview: We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent communication skills to provide exceptional guest service. Responsibilities: – Greet guests in a friendly and professional manner – Check guests in and out efficiently – Answer phone calls and direct inquiries to the appropriate department – Assist guests with requests and provide information about hotel services – Handle reservations and cancellations accurately – Process payments and maintain guest accounts – Ensure the lobby area is clean and presentable at all times Requirements: – Previous experience in a front desk or customer service role is preferred – Proficiency in using phone systems with excellent phone etiquette – Knowledge of hotel management systems is a plus – Multilingual abilities are advantageous for guest interactions – Familiarity with night audit procedures is beneficial – Strong interpersonal skills for effective guest relations – A degree or certification in Hospitality Management or related field is desirable

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person