Front Desk Team Member Full Time

Join our Team! The ideal candidate will have a minimum of 1-2 years’ experience as a guest service agent; have excellent attention to detail, strong problem-solving skills and ability to exceed guest expectations at every opportunity. Previous experience Hilton’s OnQ or PEP systems are a plus!

Primary responsibilities

• Greet guests and perform check-in / out procedures
• Answer phones within 3-rings with a professional greeting
• Take initiative to always impress our guests
• Provide the highest quality of service to the customer at all times.
• Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
• Follow cash and credit card procedures to company & brand standards
• Communicate guest requests and concerns to pertinent departments and management
• Understand hotel features & amenities and provide this information to guests
• Commitment to serving guests in a genuine cheerful & caring demeanor
• Exhibit the “Free to be You” attitude professionally
• Take immediate ownership of any service issues, resolve right away and follow-up

Requirements

• Full-time hours and flexibility to work various shifts including evenings, weekends & holidays
• High School Diploma or GED preferred
• Excellent communication skills
• Ability to stand and maintain professional appearance at the front desk for up to 8-hours
• Customer Service experience required

Job Type: Full-time

Pay: $14.50 – $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Preferred)

Ability to Relocate:

• Atlanta, GA 30344: Relocate before starting work (Required)