Front House Server
Atwater Brewery, home of the Dirty Blonde, is looking for dedicated, hard-working individuals to join our team at our team!
Job Duties and Responsibilities
-Customer Service
-Deliver exceptional customer service to all patrons, first and foremost.
-Greet customers promptly and courteously.
-Serve customers in a timely manner that meets/exceeds their expectations.
-Make connections and form relationships with patrons.
-Educate guests on our beer portfolio and brand history, as well as our company culture.
-Discover and respond to customer needs and questions.
-Guide patrons in selecting Atwater beers, using beer style and flavor knowledge to suggestively sell
product based on guest interactions.
-Provide a brewery overview to customers in compliance with state issued tour guidelines.
-Handle complaints and/or concerns of guests promptly and tactfully. This includes providing updates to the Taproom Manager and/or including when appropriately.
-Ensure lawful compliance and safety by making sure all customers consuming alcohol are of legal drinking age.
-Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Operations
-Set up and clean up taproom operations and special events thoroughly and keep robust clean logs daily.
-Ensure proper payment for all sales are collected
-Promote the sale of beer and non-beer products, including merchandise, sold in the taproom and promote
Atwater, the specials and upcoming events.
-Ensure the point-of-sale systems are operating optimally at all times.
-Report all equipment problems, bar maintenance issues, violations or substandard practices to the Taproom Manager immediately upon encountering a problem.
-Attend brewery staff meetings, as required.
-Communicate with taproom staff and management to ensure guest satisfaction.
Other Duties
-Represent Atwater and its brands in a professional and positive manner at all times, both inside and outside the brewery.
-Serve as a favorable public image of the company by attending and participating in public events such as festivals and promotions, both on site and off site.
-Demonstrate pride in serving the community and providing extraordinary customer experiences.
-Comply with all company policies and procedures, as a condition of employment.
-Perform all other job duties and functions that may be assigned.
-Atwater reserves the right to change duties, responsibilities and activities at any time.
Job Qualifications
Education:
-High school diploma or equivalent required
-Possesses a TIPS certification or commits to obtaining one prior to starting the position.
