Physical Requirements
Lift, push and pull 25lbs
Frequent kneeling, bending and stooping
Climb ladders
Standing for long periods throughout scheduled day
Minimum qualifications
High School Graduate or equivalent
Minimum 5 years of management in retail experience preferred
Minimum of 3 years of General Manager experience preferred
Job Summary: This critical role leads all aspects of the store’s operation to grow sales and drive profitability. This position leads the team, in each of their respective areas of responsibility to achieve and exceed company standards. The General Manager is responsible to develop the leadership and associate teams to maximize performance and potential and recognize efforts to inspire achievement. The General Manager ensures the stores compliance and adherence to company standards.
Primary Job Responsibilities:
Drives overall profitability for store focusing on total store sales and expense control
Oversees the coordination and execution of store merchandise and presentation standards
Manages all facets of the store’s operation, including:
Recruiting, hiring and scheduling
Manage store payroll to allowable hours
Guide training and development to enhance performance and develop succession plans
Coordinate communication amongst team to share company strategy and direction
Lead recognition efforts to promote performance and retention
Partners with District Manager and Human Resources for employee coaching/counseling, performance documentation and associate relations matters
Reviews all corporate communications and prioritize/plans accordingly
Responsible and accountable for P&L results including controllable expenses
Approves weekly associate work schedule and ensures weekly, monthly and annual payroll budgets are managed to plan
Ensures clean and safe environment for associates and customers to include sales floor and back room, manager’s office and restrooms
Ensuring compliance with corporate Loss Prevention and Human Resources policies and procedures
Directs the store’s leadership team and performs general operations responsibilities, including:
Store opening and closing procedures; performs director on duty (DOD) responsibilities as required
Scheduling of store staff to maximize productivity
Ensure accuracy of Associate time records
Recruiting and interviewing perspective store Associates
Lead new hire onboarding and ongoing associate training and development activities
Guide Associate performance including performance feedback, coaching and appraisals
Support the operation of the store’s front end including authorizes register function (post voids, returns and associate discount POS overrides/returns), queue management and balloon execution
Coordinate completion of company directed operations tasks (app tasks sign off)
General supervisory and administrative duties
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room etc.
Role models customer service expectations through personal contact with customers
Reviews and understands financial data to support driving profitable sales and decision making
Adheres to all standard operating procedures, policies and Best Methods and ensures store compliance to audit/safety standards
This job description is not all-inclusive. Additional responsibilities will be determined by the District Manager, based on store needs.
To apply for this job please visit www.partycity.com.
