Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
Role Mission
The primary responsibilities of the Store Trainer – Miami Market is focusing on training and coaching the Gucci Retail Selling Ceremony, developing soft skills, and product knowledge. The Store Trainer will work cross-channel ensuring the finest execution and implementation of learning strategies based on corporate directives, implementing instructor-led and eLearning training courses within their training area. The Store Trainer, based in the Miami area, will be responsible for partnering with the training and store teams to identify training needs and curate training solutions to improving business KPI’s. This role will support and collaborate with various departments to implement and sustain a culture of learning.
Key Accountabilitie
Support the training strategies within the Miami market with a focus on improving behaviors and ensuring a consistent client experience;
Collaborate with Retail Leaders, Training Team and Store Trainers to create effective deployment plans;
Coach and train store leaders and client advisors through on-the-floor observation, providing feedback, and exemplifying the luxury service experience;
Deploy trainings in store, on-the-floor, with store team members and store leaders to achieve performance expectations of Global Retail Academy and regional business partners
Work with the business partners to assess training needs and to define training priorities; supporting merchandising and client engagement focuses;
Facilitate learning and coaching sessions in store, classroom, and virtual;
Monitor & Analyze Business and Training KPIs in order to identify learning solutions to impact sales and learning absorption;
Key Requirements
Bachelor’s Degree from an accredited four-year college or university;
Minimum of one years’ experience in a formalized training position with retail stores;
Experience in managing a retail business;
Additional experience in a client-facing role at a retail setting is desirable;
Luxury retail experience is preferred;
Highly developed interpersonal, verbal and written communication skills, including outstanding presentation skills;
Ability to communicate clearly, concisely and persuasively with both large and small groups;
Must be able to work independently and transparently, possessing the judgment to provide frequent, concise and cogent management updates;
Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions;
Strong interest in growing and expanding learning and development capabilities;
Must possess a positive, solution-oriented and customer-focused attitude;
Self-starter with a proactive approach to resolving problems and issues;
Ability to read, analyze, assemble, and compile information for reports, special projects and surveys;
Comfortable interacting with all levels of employees, treating all with dignity and respect; Open and receptive to employees and their learning and development needs;
Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems);
Up to 75% travel required throughout the Miami market.
Key Behaviors
Explore
Considerate Thinker
Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
Actively gets things done, raising the bar for performance and taking accountability for own actions
Agile Advocate
Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully
People Enabler
Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness
Build
Continuous Learner
Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
Qualified candidates must have the proper work authorization to work in the United States
EOE M/D/F/V
To apply for this job please visit www.gucci.com.
