H&D Seasonal Customer Service FL Full Time

Are you Driven to provide a Premier level of Customer Service with a strong work ethic???

Then we want you for our Seasonal project with Harry & David!!!

This is an on-site or work at home seasonal position. If onsite we are practicing social distancing and other COVID health measures. *WAH in select states only: ID, WI, FL, NE, NC

At Inspiro in Coeur d’Alene, Idaho, we are on the lookout for confident and driven individuals to join our awesome team of Seasonal Customer Service Representatives.

As a Harry & David Customer Service Representative in our Call Center, you will be the front line in providing a premier customer service experience. Our representatives are responsible for answering all inbound calls for new customer orders as well as resolving inquiries on existing customer orders.

Perks of Employment:

• Competitive wages

• 40+ hours per week

• Business casual dress attire

Classification: Seasonal Full-time

Hourly Pay: $13.50/hr

Hours of Operation: 7 days a week – 6:00AM-8:00PM

Paid Training: 6 days of training

Responsibilities:

• Responds to client customers in a timely and accurate manner, ensuring that product order questions and concerns are treated in a respectful and professional manner

• Offers customers upgrades and add-ons during order entry interactions (light upselling)

• Communicates and explains the value and benefits of products to customers through establishing relationships and building strong rapport

• Keeps all customer’s private information confidential

• Accurately logs customer interactions and product orders into systems

• Create value by providing premier customer service in every call by applying phone ethics, principles and standards

• Other similar and/or related duties as assigned???????

Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Madison, WI; Coeur d’Alene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We have over 12,000 customer champions in 35 global strategic locations serving some of the world’s best-known companies across various industries.

“Win The Future” by becoming a part of the inspiro family.

Requirements:

• Positive personality – We’ll give you the tools to succeed, guaranteed
• Quick learner – Has the ability to learn new systems, services and processes
• Confident and driven individual with great communication skills
• Customer service experience and/or equivalent transferable skills preferred but not required.
• High school diploma or general education degree (GED)
• Ability to HAVE FUN!!!

Computer Requirements for work at home:

• Processor: Intelcore i5 4th gen or later recommended
• OS: Windows
• RAM: 4GB (Win 7), 6GB (Win10)
• Hard disk: 250-500GB
• Internet: LAN/Wired connection with minimum of 10mbps upload and 10mbps download speed
• IE 11
• Google Chrome
• Java version 211
• Citrix receiver 4.12
• Webcam or Smartphone with video capability
• USB Headset