About TD Bank, America’s Most Convenient Bank®TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.
Job Description
The Head Teller provides legendary Customer Service while supervising the Teller and/or Platform team. The Head Teller will also provide oversight to Store operations, including supervision of personnel and performance of all operational duties.
Accountable for achieving an overall Legendary Customer experience in the Store
Ensures team members fully complete required Training prior to servicing Customers
Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
Provides leadership, conflict resolution, process improvement and communication to the Teller line
Leads by example and coaches Teller team focusing on Customer experience, having needs-based conversations and offering financial solutions to meet our Customers’ needs
Partners with Store Leadership to achieve both store and individual performance metrics
Responsible for making sound decisions and timely problem resolution
Recruits, interviews, trains, orients, and evaluates Tellers in accordance with HR guidelines
Supports, mentors and coaches team members in their professional development
Develops and manages team members by recruiting, training and recognizing them
Job Requirements
HS Diploma or GED
1+ years of related experience required
Prior Store operations experience preferred
Maintains current HR and Retail Leadership training requirements
Excellent organization, interpersonal and communication skills
Sound judgment in decision making and problem solving
Ability to multi-task and maintain order on Teller line
Proficient in Microsoft Office
Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings
Ability to supervise/lead Teller line
Demonstrated knowledge of Banking Compliance Regulations
To apply for this job please visit www.td.com.
