Employment type: full time
Would you want to work in a stable, recession-proof industry? Are you interested in working for a supportive company that is an innovator in its field? Do you want a job that is a mix of administrative tasks, customer service, and being outside of an office several days each week? Do you enjoy driving? Are you detail oriented? Are you consistent and dependable?
We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:
Inhouse education, including continued personal development, to expand your knowledge and personal brand
Support structure for your learning and success including mentors, subject specific experts, training department, and managers
The freedom to work autonomously
JOB DESCRIPTION
The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf
Are you happy spending a large portion of your work week driving? This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (if this occurs, we do pay mileage for the use of your own vehicle)
Are you comfortable helping frustrated homeowners? In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.
This role also includes on-site Homeowner Services Representative duties at a community local to the League City area. In this portion of the role, you will be responsible for creating and maintaining the Spectrum experience by delivering extraordinary service to our clients and internal customers. This will not be more than 20 hours a week. Office hours are Tuesday and Thursday, 8:30 a.m. to 5:30 p.m. After hour meetings occur once a quarter in addition to the office hours (when applicable).
OTHER RESPONSIBILITIES
Improve service by recommending improved processes, and identifying new product and service applications
Work with homeowners regarding various issues involving compliance, improvement requests, resolution of those issues and requests, in-person payments, or billing questions
Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands
Administrative responsibilities (high volume)
Continually increase job knowledge by participating in educational opportunities, and read and understand governing documents of each homeowner’s association
Additional administrative tasks on-site such as Clubhouse reservations, stocking supplies, and general homeowner questions
REQUIREMENTS
For this position, you must have a valid drivers’ license, auto insurance, a reliable vehicle, and a good driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.
Knowledge
Must be computer literate and familiar with Microsoft Word and Excel
Understand how to enter data into databases
Automobile insurance policy coverage
Skills
Proven skill in conflict resolution and customer service
Organization and time management
Problem solving and analysis
Clear and professional communication, both written and verbal
Contributes to a positive team environment
Abilities
Attention to detail
Able to understand and carry out oral and written requests
Able to multitask and learn in a fast-paced environment
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times
CAREER TRACK
Working as a Compliance Driver is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a career path to many other positions at Spectrum AM
COMPENSATION AND BENEFITS
Hourly pay: $15.00
We offer PTO to allow for rest, travel, family, and your hobbies
We offer 40 paid hours per year for community service activities
Benefits, including a medical, dental, vision plan, and a 401k program
ABOUT SPECTRUM ASSOCIATION MANAGEMENT
We are a San Antonio-based homeowner’s association management company.
We have won Best Places to Work for 13 years in a row
Internal Learning and Development System
For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/
Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.
Interested? Apply now.
If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.
Spectrum AM is an Equal Opportunity Employer.
To apply for this job please visit spectrumam.com.
