Holman Automotive is one of the largest privately owned dealership groups in the United States, with 38 dealership franchises representing 17 brands from the East Coast to the Pacific Northwest. Since 1924, when we opened our first dealership, the Holman family has been dedicated to providing our customers with exceptional experiences. Through our leaders and employees, as well as our company values, we continue that tradition to this day. Holman Automotive is part of the Holman Enterprises family of businesses.
Holman Automotive Group was founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource… our employees . Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. Do you want to work in a family environment where customer service is our passion? Join a Best-In-Class dealership… Apply Today!
The Receptionist and Lauderdale BMW of Pembroke Pines will support the Service and Sales departments by providing customer relations support, receiving/routing incoming calls, answer basic inquiries and providing follow up to customers in regards to service or sales.
What will you do?
Act as the first point of contact for visiting customers.
Meet and greet customers consistently with courtesy and high level of professionalism.
Provide excellent customer service by demonstrating our mission and values.
Engage customers to determine their automotive needs.
Appropriately route customers to our sales, service and parts businesses.
Maintain a high and consistent level of premium-brand, customer service – WOW customers!
Use premium-brand telephone techniques and etiquette.
Operate switchboard telephone system, answer and field calls, take thorough messages as it relates to callers and inquiries.
Provide basic information to callers that have general inquiries.
Place follow up calls for Service and Sales functions.
Assist management with various clerical duties as needed.
What are we looking for?
1 year of relevant work experience in customer service, receptionist/front desk, administrative role.
Serves as receptionist for walk-in guests by greeting them, providing assistance as needed, answering questions, confirming appointments, referring to the appropriate department or individual, or directing to other agencies if appropriate.
Answers central phone system and handles inquiries, routes calls, provides contact information, and supports any other customer/client service needs as requested.
Excellent communication skills and ability to be a team player, professional appearance.
Pleasant and engaging – must be able to project a ‘smile’ while speaking both in person and over the phone.
Listen and retain information accurately.
Excellent interpersonal skills, both in person and over phone.
Team-oriented and flexible/multi-tasking.
Ability to work Weeknights, Saturday 9-6 and Sunday 12-6.
What do we offer?
Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition, we offer growth and development opportunities to help you achieve your career goals.
EOE DFWP
Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply for this job please visit www.holmanenterprises.com.
