The purpose of the position is to interact with our guests and ensure that they have a positive dining experience. Restaurant Hosts/Hostesses are responsible for positive guest interactions, while providing service in a friendly and efficient manner. Hosts/Hostesses are expected to be attentive to our guests spoken and unspoken needs and make them feel welcomed, comfortable, important, and relaxed.
Essential Functions
Welcome and acknowledge all guests according to company standards.
Accurately and politely inform guests of wait time when applicable, and direct to a comfortable waiting area. Table is honored within 5 minutes of quoted time or reservation time.
Escort guests to their table and assist them with seating.
Communicate with server and manager about any specific guest requests, allergies or special occasions.
Communicate with the kitchen regarding guest counts and length of wait for tables.
Always smile and greet guests with a warm welcome, using guest name when known.
Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness.
Help plan and coordinate timely seating of guests.
Take reservations in person and over the phone (when applicable), using professional language at all times.
Answer telephones, responding to guests questions in a professional manner.
Perform opening and closing side work to departmental standards.
Maintain seating chart.
Check phone messages.
Use guest names whenever possible
General knowledge of all food & beverage menus item
More detail about The Fulton part of Creative Culinary Management Company
To apply for this job please visit www.thefulton.nyc.
