Hotel Front Desk Agent Full Time

Front Desk Agent

We are seeking friendly, service-oriented front desk agents to join our team! In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests questions and concerns. You must be personable and have outstanding interpersonal communication skills. APPLICANTS THAT HAVE EXPERIENCE WITH OPERA HOTEL SYSTEM ARE ENCOURAGED TO APPLY.

Hotel Shifts we are looking to fill: 3pm-11pm, 7am-3pm, 11pm-7am (Please do not apply if you cannot work these hours).

Front Desk Agent Job Duties and Responsibilities

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Authorize/Collect payment for room charges and other fees
• Check and send emails throughout your shift
• Make and confirm reservations
• Maintain a clean, disinfected & tidy work space at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on types of room accommodation and availability
• Communicate with housekeeping, maintenance and managers
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues you cannot resolve immediately
• Store luggage and valuables as needed – without blocking the walkway
• Maintain a friendly, personable disposition at all times
• Perform various clerical tasks as needed (sorting mail, paper filing, occasional assistance with laundry, attending to guest room related issues, keeping welcome coffee and cookie station stocked etc.)

Front Desk Agent Requirements and Qualifications:

• High school diploma or GED equivalent preferred
• Previous experience in customer service and/or hospitality industry preferred
• Experience using hotel booking software a plus
• Computer literate and proficient using Microsoft Suite
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience
• Make memorable acts of kindness & Push for a 5 star TripAdvisor Reviews

Tipo de puesto: Medio tiempo

Sueldo: A partir de $14.00 la hora

Experience:

• Hotel experience: 1 year (Preferred)

Lugar de trabajo: In person

8109 Benjamin Rd, Tampa, FL 33634