We currently have an opportunity for an experienced Hotel Front Desk Associate to immediately join our team. We are a hotel group that places exceptional guest care at the top of everything we do. If you enjoy looking after hotel guests with top-of-the-game customer service, we’re looking for you!
Responsibilities:
- Greet guests with a hospitality heart welcome and complete the check-in process
- Input and retrieve information from the computer and PMS system
- Confirm guest information, room rate, selection of room, code electronic keys
- Provide information to guests about hotel amenities & local area
- Assist guests with check-out
- Ensure rooms and services are correctly accounted and charged
- Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
- Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
- Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
- Answer and manage phone calls in a timely manner, managing multiple tasks at once
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
- Receive, retrieve, and relay messages and packages to guests
- Other duties as assigned
Requirements:
- Front desk experience required
- Highly motivated and self-directed
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
- Excellent English communication skills both written and verbal
- Are you bilingual? Not required but it would be groovy!
- A bright, can-do attitude and welcoming presence!
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
What We Offer:
- A fun local atmosphere!
- Employee discounts on rooms and merchandise!
- Did we mention we have a bar onsite? Beers after my shift? Yes please!
- Experience all the unique people Houston has to offer, from vendors to musicians
- Be apart of an up and coming place to be!
- Our team is close and inviting, you’ll build some great friendships!
- Good Vibes – always!
Houston, TX 77009
