Supervises Housekeeping Operations and Budgets.
* Assigns rooms to GRA’s.
* Responds to pages and radio calls.
* Prioritizes cleaning of rooms and public areas.
* Supervises daily Housekeeping shift operations and ensures compliance with all brand and White Lodging housekeeping policies, standards, and procedures.
* Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
* Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.
* Performs property walks.
* Maintains positive communication with the Front Desk and PBX.
* Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock and performs ordering to ensure adequate supplies.
* Supports and supervises an effective inspection program for all guestrooms and public space.
* Understands the impact of department’s operations on the overall property financial goals and objectives.
* Verifies all employees have proper supplies, equipment and uniforms.
* Runs the “perfect shift” ensuring all tasks are completed.
* Ensures laundry is performing each stage of the 8 Step Laundry Flow correctly.
* Communicates areas that need attention to staff and follows up to ensure understanding.
* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
* Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Trains and maintains adequate certified trainers.
* Coaches the 10 Step Cleaning Process.
* Coaches the 8 Step Stayover Cleaning Process.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
* Participates in scheduling employees to business demands and tracking employee time and attendance.
* Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)..
* Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
* Observes service behaviors of employees and provides feedback to individuals.
* Participates in an on-going employee recognition program.
* Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Participates in the development and implementation of corrective action plans to improve guest satisfaction.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Responds to and handles guest problems and complaints.
* Strives to improve service performance.
* Available to work nights, weekends, and holidays as necessary.Key Accountabilities
* Guest Scores – Cleanliness scores are at or above goal.
* Department Budget – expenses and wages are in line with budget.
* Associate Engagement – plans and actions implemented and measured.
Job Type: Full-time
Pay: $45,000.00 – $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Austin, TX 78701: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
110 E 2nd St, Austin, TX 78701
