Opportunity: Guest Service Agent
Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish a method of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make changes for guests.
Transmit and receive messages, using telephones or PMS systems.
Respond to guest requests promptly.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests’ valuables in hotel safe or safe deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s Earth View program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Experience
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends, and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
3900 NW 21ST STREET,
MIAMI, FLORIDA, USA, 33142
Direct Link to Apply :
