Overview:Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S., Puerto Rico and the Caribbean. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, grocers, healthcare facilities and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 60,000 customers through a footprint of 40 branches and has a growing network of strategically located distribution centers with a fleet of over 800 vehicles.
Since CEO Robert Tillis and President Jason Tillis assumed their roles in 2007, the company has grown both organically and through acquisitions to become a leader in the disposable food service and janitorial supplies industry.
Interact with customers and process their orders and provide information in response to customer’s inquiries, concerns and requests about our products and services.
Responsibilities:Answer customer’s calls in a prompt, friendly and professional manner.
Interface directly with customers either by telephone, electronically or face-to-face.
Process orders, forms, applications and requests.
Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers.
Optimize fill rates by providing subs for items out of stock or discontinued.
Keep record of all backorders.
Respond promptly to customer inquiries.
Assist customers with special needs and requests (quotes, road net, special order, faxing of credit applications. etc.)
Participate in all sales promotions and offer them to our customers.
Assist sales consultants with their handheld or sales pro orders.
Communicate problems/needs to the customer service manager,
Communicates information, problems, and customer request to his/her sales consultants.
Qualifications:1-2 years of previous customer service experience
3+ years of MS Office, familiarity with using software and data entry
Excellent verbal and written communication skills.
You possess an awesome phone personality with a winning attitude of wanting to help others.
Physical requirements include but not limited to; sitting, standing and/or walking
At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
Learn more at: https://imperialdade.com/Home/About
To apply for this job please visit imperialdade.com.
