DO WORK THAT MATTERS
Abbott Rapid Diagnostics, North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves. We have an exciting opportunity for a Customer Service Specialist (International) within our Service Center located at Orlando Florida.
At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.
SUMMARY
The Domestic Customer Service Specialist (International) is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. Responsible for including; accepting and processing Customer orders, arranging domestic and international shipments,
preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.
RESPONSIBILITIES
Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
Manage and process all inquiries and orders from all receipt methods. Manage the organization of Domestic and International shipments as per Inco terms
Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance. Coordinate shipments to and from factory, supplier, site, port and international locations. Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
Review and maintain customer’s open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc.)
Adherence and awareness of compliance and regulatory guidelines in customer set up and support
Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
Investigate and process Credits & Return Goods Authorizations and Debits
Communicate proactively with internal and external customers regarding order status. Route customer contact inquiries to appropriate resources
Work cross-functionally to ensure that accurate information is maintained in SAP
Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
BASIC QUALIFICATIONS
Must possess at least College/Bachelor’s Degree
Must be proficient in MS Office including Excel, Word and Outlook
Knowledge of SAP or ERP applications required
Experience handling tasks where attention to detail is critical to success
Experience of shipping, domestic and export traffic terms, documentation and procedures.
Thorough understanding of Customs regulations and Export controls
Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
Experience auditing documents and project requirements.
Knowledge and comprehension of basic contract terms and conditions
Must be able to communicate professionally, verbally and in writing
Must be able to work independently and on a team, utilizing effective time management and be able to respond to situations with a strong sense of urgency
Must be flexible to work night shift and or weekends, as needed
PREFERRED QUALIFICATIONS
Multi-language skills a plus
Exhibit the ability to be self-motivated, multitask, and prioritize work while meeting deadlines
Detail-oriented, experienced at investigating and resolving complex issues
Ability to learn quickly and adapt to new technologies and applications
Able to work effectively in a fast-paced environment with shifting priorities
COMPETENCIES
Customer Focus, Communicates Effectively, Ensures Accountability, Self-Development, Action Oriented, Manages Complexity, Drives Results and Interpersonal Savvy
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com
To apply for this job please visit www.abbott.com.
