Host
JOB BRIEF:
- You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their experience is as great as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.
Hostess Responsibilities:
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they’re happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
Competencies:
- Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
- Oral Communication – Speaks clearly and persuasively in positive or negative
- situations; Listens and gets clarification; Responds well to questions.
- Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- A minimum of 1 year experience in a restaurant position.
- Operate a point-of-sale system and reservation system.
- Be able to learn our menu, including food, beverage and wine; maintain a working knowledge of all changes provided by management.
Language Skills:
- Ability to read, speak and interpret documents in clear English.
- Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
Physical Ability:
- Be able to work in a standing position for long periods of time (up to 10 hours).
- Must have exceptional grooming habits.
- Maintain a clean uniform throughout shift.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions.
- Ability to deal with problems involving several concrete variables in standardized situations.’
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Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $16.00 – $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Miami Beach, FL 33139: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
