DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our Licensed Health Insurance Agents are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. This position will be remote/work from home.
Your Responsibilities
- Handle and carefully respond to all inbound and outbound customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
- Appropriately communicate with customers, exercising retention efforts if needed
- Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
- Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
What We’re Looking for
- 1+ years Customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Possess Home State Health Insurance License
What We Prefer
- 6+ months Call Center experience and/or sales experience
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Compensation
- Hourly rate: $18.50 – $21.50
NOW OFFERING A SIGN-ON BONUS $1000 AFTER 60 DAYS AND AN ADDITIONAL 2/HR FOR ALL HOURS WORKED AT END OF SEASON. MORE OT MORE PAY!!!
Internet Speed Requirements:
- Internet speed higher than 15 mbps download
- Internet speed higher than 5 mbps upload
- Internet speed less than 50 pings MS
- Satellite, wireless, and dial up ISP’s are not permitted. (Vonage and Magic Jack are examples of non-approved services.)
- Modem/Router with wired link to personal computer
**These speeds are required by the first day of employment. If you do not have these speeds now – you will need to contact your ISP and upgrade to a faster plan prior to that date.**
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer.
Disclaimer: You will receive an email upon applying that asks you to complete an assessment. The completion of this assessment is required for consideration.
Indeed Hire and Teleperformance are working together to find the best candidate for this job.
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Job Type: Full-time
Pay: $18.50 – $21.50 per hour
Experience:
- customer service: 1 year (Preferred)
Education:
- High school or equivalent (Required)
License:
- Health insurance license in the state of Florida or valid non-resident (Required)
Work authorization:
- United States (Required)
To apply for this job please visit teleperformancecareers.com.
