Maitre D provides supervision and direction over the front door to dining experience. This individual ensures that all Seaspice standards are met. In this role, the individual will support the delivery of outstanding customer service. The lead reservationist will assist with scheduling, coaching and training the host team. Provide exceptional customer service and leads by example.
DUTIES:
- Answering phones and handling customer reservations in an efficient and friendly way.
- Managing the reservations platform to ensure maximization of seating.
- Lead by example for the other reservationists by being reliable, friendly and performing the role with greatest efficiency and effectiveness.
- Assists with overall productivity and efficiency for recommendations for promotions, performance evaluations, disciplining and/or terminations.
- Ensures that all customer calls are handled politely, timely and efficiently, ascertaining and accurately meeting the callers needs
- Controls reservations in order to maximize the number of covers; selling alternate reservation times when necessary.
- Improve call rate to sale ratio and maximize table inventory
- To establish and maintain consistent professional relations with operations team.
- Confirms all reservation procedures and protocol are being adhered to by reservations department including database development
- Ensures all guest data is handled according to prevailing data protection act guidelines and utilizes database to aid in exceptional guest service and recognition.
- Compiles all necessary reporting; not limited to: daily cover analysis, internet bookings, no-show and cancellation reports, guest information, telephone call analysis and large bookings and relays to management team.
- Ensure staff are well briefed on the daily responsibilities and are given constant supervision and motivation on all aspects of their work.
- To maintain good working relationships with colleagues and all other departments and liaison with Human Resources and the Managing Director with staff or colleague issues.
- To abide by all policies and procedures.
- To have a complete understanding of the restaurant’s employee handbook and adhere to the regulations contained within it.
- To develop an open culture of communication, both formal and informal and encourage employee involvement.
Qualifications/Experience:
HSD/GED required; prefer 2 year or 4 year college degree in hospitality or related field.
At least 1 year of Lead experience; Excellent communication skills and organizational skills; Ability to handle stressful situations; service oriented and a great attitude when working with a variety of people, and be able to work well under pressure; Ability to provide a courteous and professional service consistently; Responsible, neat and clean in appearance; Strong communication skills with supervisors and team members; must be able to read, write and speak English.
Job Type: Full-time
Pay: $25.00 – $35.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
Physical setting:
- Fine dining restaurant
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Experience:
- Restaurant Experience: 3 years (Preferred)
Work Location: In person
412 NW N River Dr, Miami, FL 33128
