Insomnia Cookies was founded in a college dorm room in 2003 at the University of Pennsylvania, by then student, Seth Berkowitz and we have been feeding the insatiable hunger of our fans ever since. What makes us so great? We specialize in delivering warm, delicious cookies right to the doors of individuals and companies alike – What’s not to love?
Today we have more than 179 locations and are still growing! Whether you’re feeding a craving or a crowd, our offerings of cookies, brownies, cookie cakes and even cold milk have you covered. We also serve and deliver ice cream at most of our locations. – For real! Insomnia Cookies is looking for a Manager in Training to assist the store operations manager with day to day operations.
Responsibilities
Greet guests to make them feel welcome
Take guests’ food orders and handle cash and credit transactions
Running the shift, baking cookies and taking customer orders in store and for delivery
Proficient in the following areas: Inventory, customer service, safety and sanitation
Work 4-5 days a week
Hold initial interviews for potential new hires (bakers and drivers) in the manager’s absence. Manager must still interview the candidate.
Complete food and beverage orders
Hold staff to the company standards (baking, uniform, company policies, etc.) as well as hold them accountable.
Upselling and overall customer service excellence – Ensuring all team members are also upselling and providing the best customer service
Recaps to be submitted on the shifts worked when manager is off.
Submit the HR documents as needed
Requirements
Legally eligible to work in the US
Speaks English
Customer Service Excellence
Point of Sales systems
Clean appearance
Prior supervisory experience in the food service industry, a must
Can stand for several hours a day
Able to Multitask
Ability to lift 50 lbs.
4-5 day work week including weekend nights, a must
Please apply with resume to be considered
1227 Washington Ave, Miami Beach, FL 33139
