The MDC Information Center Advisor responds to telephone calls, e-mail inquiries, and live chats from current and prospective students and ensures follow-up communication. This position supports college campaigns and provides students with recommendations regarding academic advisement, career related topics, financial aid, registration, and resources.
Duties & Responsibilities
Provides academic advisement to new, current, transfer, transient, undecided, and reverse transfer students
Assists students with the selection of programs of study
Resolves student advisement and enrollment issues
Assists students with course scheduling and academic planning
Provides information regarding eligibility requirements
Participates in scheduled training activities and workshops
Provides information about graduation and verifies graduation eligibility
Provides admission assessment, registration and financial aid information
Participates in recruiting activities
Performs other duties as assigned
Minimum Requirements
Bachelor’s degree from a regionally accredited institution in a related field and three (3) years of related experience
All degrees must be from a regionally accredited institution
Knowledge and understanding of College organization, goals and objectives, and policies and procedures
Knowledge of academic advising principles and practices
Ability to work collaboratively in a team environment
Ability to interpret and apply college policies and procedures using professional judgment and common sense
Knowledge of Microsoft office software and student information systems
Ability to maintain a high level of poise and professionalism at all times
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Outstanding customer service skills and ability to resolve problems in a calm, understanding and helpful manner
Ability to logically analyze problems and determine the appropriate action to be taken for resolution
Ability to read and comprehend simple instructions, correspondence, and memos
Ability to work a flexible schedule to include evening and weekend assignments
Ability to work effectively in a multi-ethnic and multi-cultural environment with students, faculty, and staff
To apply for this job please visit www.mdc.edu.
