Exciting opportunity to WORK AT HOME for a fast-growing healthcare organization!
Must live within 50 miles of the Miramar Location.
No selling & no quotas! Customer service only.
We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast-paced, growing, and professional organization.
Responsibilities:
Process requests for OTC items received from health plan members via mail or phone call
Update account information such as billing options and changes of address or phone numbers
Answer questions pertaining to mailings sent out by the company periodically
Make concise and detailed notations as it pertains to member records
Submit mail requests for beneficiaries such as ID cards
Educate beneficiaries on how the plan works, including benefits, cost-sharing, and levels of coverage
Research premium billing discrepancies and prescription claims processed
Education/Experience:
High school diploma or equivalent preferred.
Minimum 6 months customer service experience is preferred
Call center experience is preferred; healthcare and/or pharmacy industry experience a plus; or any equivalent combination of related training and experience.
Above average computer, skill is required, including the ability to work in a Windows environment and multitask within multiple software programs simultaneously.
To apply for this job please visit www.conveyhealthsolutions.com.
