Membership Concierge Full Time

POSITION PURPOSE:

As the Membership Concierge, you will ensure that each golf member is provided a warm welcome and sense of genuine care when entering the golf/membership area with in the golf operation. This position would ensure that each golf member is fully aware of the golf sequence of service and provide any number of services to assist them along in the process.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

Display a professional appearance and attitude, and remain courteous to members at all times.
Conduct daily walk threw of membership clubhouse to ensure all standards are met including organization and overall cleanliness.
Daily organization and maximization of tee sheet for member designated course.
Perform efficiently and effectively the opening and closing membership procedures daily to ensure a well maintained and professional membership operation.
Provide a warm welcome to golf members and guests who are entering the member clubhouse and immediately inquire as to how we can offer assistance or support.
A complete 360 degree awareness of member activity is required to ensure members are provided warm welcome as they are entering the membership clubhouse.
Build rapport with golf members when time permits by inquiring about their day and informing them of the clubs golf tournaments/groups, activities and offerings.
Provide member registration service at the membership check in counter by confirming their reservation, course, and time.
Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps.
Coordinate with the Golf Services team the members golf bag location and set up to expedite the process.
Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience.
Partner with the starter from each golf course to update daily any day of tee time additions, changes, or cancellations.
Maintain cleanliness of the inside and surrounding membership clubhouse area to include patio, ceiling tiles, windows, mirrors, membership counter, and designated floor space
Assist in establishing all systems, policies and procedures for sales, contracts and tracking of Membership business.
Maintain the highest ethical standards while representing the Resort.
Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience.
Assist members in making room reservations, spa appointments, dining reservations, cabanas reservations, etc.
OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral, Miami from time to time, is essential to the successful performance of this position. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Maintain effective communication with all hotel departments.
Maintain a thorough understanding of the Resort primary competitors and the marketing plan.
Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
Ability to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;

Constant – 6-8 hours

Physical Activity Frequency

Sitting Frequent

Walking, climbing stairs Occasional

Crouching/Bending/Stooping Rare

Reaching Rare

Pushing/Pulling Rare

Near Vision Frequent

Far Vision Frequent

Hearing Constant

Talking Constant

Lifting/Carrying (15 lbs) Rare

Travel Rare

OTHER DUTIES:

Assimilate into Trump National Doral – Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

QUALIFICATION STANDARDS:

EDUCATION

High School graduate or equivalent required. College degree preferred.
EXPERIENCE

Previous experience at a like hotel or golf club preferred.
LICENSES OR CERTIFICATES

None
GROOMING/UNIFORMS

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.