The To Go Specialist is responsible for representing Miller’s Ale House Restaurant by providing all To Go Guests with exceptional service that exhibits professionalism, attention to detail, sense of urgency and the desire to create a welcoming environment. S/he will work directly with other Team Members to ensure that the Guests’ To Go experience exceeds their expectations.
Arrives to work on time as scheduled in full uniform
Utilize greetings and telephone etiquette when addressing and speaking with Guests via phone
Greet Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
Follows the To Go steps of service as defined in the training materials
Provides the highest level of service by adhering to all Miller’s Ale House service standards
Works directly with other FOH Team Members to ensure all Guest needs are fulfilled in a timely manner
Ensures menu knowledge to address Guests’ questions, including food allergy issues, and ensuring order accuracy
Maintain neat and organized work areas to include proper food handling and sanitation of work areas
Ensures work areas are stocked and ready for the next scheduled To Go Specialists as well as cleanliness upon departure
Notifies management immediately of any potential issue with Guests, Team Members, and/or long ticket times
RequirementsDesire to provide exceptional service throughout the entire shift
Strong communication skills and the ability to work alone as well as with a team; in person and via telephone
Ability to multitask and work in a fast-paced environment
Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
Ability to work with numbers and handle cash
Must be a minimum of 18 years of age unless otherwise dictated by state law
To apply for this job please visit millersalehouse.com.
