It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
MMM of Florida, a proud member of the Innovacare Health family of companies, a powerful combination and the foundation upon which we’re expanding. Innovacare Health is the 9th largest Medicare Advantage provider in the U.S. MMM of Florida is a licensed HMO, NCQA accredited, that serves individuals enrolled in MedicareAdvantage plans. Join us, this is an exceptional opportunity to do innovative work for the benefit of those we serve.
We currently have an opening for a Driver for our Pharmacy OTC Program. This position is responsible for accurately and effectively delivering OTC products to customers in a timely fashion. Drivers must also perform administrative tasks and represent the company in a professional manner.
Plans and organizes delivery routes by designated zone, to maximize efficiency and productivity for the day.
Obtains customer’s signature of delivery receipt upon delivery of prescriptions or OTC packages.
Responsible for collecting proper cost sharing, if applicable, from customers upon delivery.
Answers all delivery-related questions for customers, unless it is related to OTC usage.
Responsible for keeping vehicle clean and neat.
Operates vehicle in a safe and efficient manner and leaves unattended vehicle in a secure location.
Complies with all applicable traffic laws and regulations.
Performs routine maintenance on delivery vehicle.
Returns all undelivered packages to pharmacy at end of business day.
Responsible for not leaving any packages in car unsecured.
Vehicle must be locked at all times while driver is making a physical package delivery.
Ensures company tablets and cell phones are maintained in excellent condition and used for business purposes only.
Immediately communicates any accidents or equipment malfunctions to Transportation Supervisor.
Fills up gas tank at the end of the shift before returning to the pharmacy.
Establishes a comfortable environment for the customer by showing them that they are dealing with a well-trained professional.
Communicates effectively with other professional and support staff in order to achieve positive customer outcomes.
Promotes and contributes to a positive, problem-solving environment.
Assists customers, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Participates in meetings, training and in-service education, as required.
Performs other duties as assigned.
Minimum Qualifications & Experience
To be perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Minimum of High School diploma or equivalent.
Minimum of one (1) year of route driver experience, commercial vehicle preferred.
Valid driver’s license in the State of Florida.
Customer relations experience is a plus.
Previous experience in pharmacy environment preferred but not required.
Fluency in Spanish and English preferred.
Computer knowledge is required, including proficient knowledge of Microsoft Office.
Ability to use handheld devices, such as tablet and/or smart phone and other software applications.
Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.
Excellent listening, interpersonal and communication skills.
Ability to work effectively independently and in a team environment.
Must be self-motivated, organized and have excellent prioritization skills.
Must be able to work well under stressful conditions.
Must be able to work in a fast-paced environment.
PERFORMANCE MEASURES
Customer satisfaction
Duties accomplished at the end of the day/month
Attendance/Punctuality
Discretion with customer’s information
Compliance with Company Regulations
Safety and Security
Vehicle Equipment, Supplies and Maintenance
Accuracy Rate
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to frequently lift 20 pounds and occasionally lift and/or move up to 40 pounds.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required to this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
ENVIRONMENTAL AND WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Works in office areas as well as throughout the facility and is on the road most of the day.
Interacts with customers, family members, staff, visitors, government agencies, etc., under a variety of conditions and circumstances.
May be subject to hostile and/or emotionally upset customers, family members, staff, visitors, etc.
This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed indoors. Sits, stands, bends, lift, and moves intermittently during working hours.
Work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including on weekends and holidays as needed.
MMM of Florida is an equal opportunity employer. We are committed to providing a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the organization. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
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