Under direct supervision, performs a variety of functions to support the FIU One Card department. Assists in collecting funds for services rendered and provides high level customer service. Resolves moderately complex and non-routine requests. Trains & checks the work of student assistants.
Assists in training, assigning, and checking the work of lower level employees, as needed.
Prepares cash vouchers, receipts, deposit slips and related documents to record cash transactions. Enters data into Peoplesoft cashiers and University Card system.
Composes and edits internal correspondence and assists with document preparation needed to provide appropriate guidance of FIU One Card policies, procedures, and services.
Handles the loading / withdrawing of patron account funds as requested, and accepts payment (cash, check & credit card) for FIU One Card and ID Services (ID Cards, badges, accessories, etc.).
Handles sensitive cardholder information and/or processes credit card transactions for the department/unit. Deals with confidential student information (patron accounts and attendee details for events/orientations) with discretion.
Responds to walk-in inquiries regarding account balances or activity, services available, or explanation of department policies and procedures. Resolves non-routine complex issues.
Schedules meetings with units that request to book our services, maintains the FIU One Card calendar and may schedule interviews for search process. Assists with coordination of major events.
Assists with generating reports and presentations to promote FIU One Card services. Researches and gathers information for projects.
Maintains records, files, logs of all transactions and monitors efficiency. Monitors IT needs (workstations, printers and cameras), assists with general technical issues, and requests assistance when needed.
Minimum Qualifications
High school diploma or GED and two (2) years of office or related experience.
Desired Qualifications
Knowledge of Campus Card System.
Knowledge of University’s guidelines.
Job Category
Staff
Advertised Salary
$29,000 – $31,000
Work Schedule
Begin time: 8:30 AM
End time: 5:00 PM
Working Condition(s)
Operating University Vehicles (all types)
Pre-Employment Requirements
Criminal Background Check
Driver’s License Check
Fingerprinting Check
How To Apply
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in “My Applications”.
In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
This posting will close at 12:00 am of the close date.
To apply for this job please visit www.fiu.edu.
