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Full job description
Our values start with our people, join a team that values you!
We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
Greets and responds to all customers in a courteous and friendly manner. Ensures proper merchandise presentation. Operates cash register in accordance with policies and procedures. Maintains a clean work area at all times. Provides customer service according to the Star Service program guidelines. Associate may assist in specialized areas of store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customer Service.
RESPONSIBILITIES:
- Maintains good quality customer service at all times
- Ensures proper merchandise presentation is maintained in accordance with company standards
- Execution of cashier responsibilities within in company policies and procedures
- Responsible for controlling shortage through personal awareness and compliance with company standards and theft deterrents
- Additional tasks and responsibilities as assigned by store management.
COMPETENCIES:
- Customer Service
- Adaptability
- Communication
- Teamwork
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- Ability to interact with customers and co-workers in a friendly, cooperative and pleasant manner
- Good communication skills
- Able to meet normal store demands which includes standing, lifting, loading and unloading trucks, and unpacking merchandise
- Ability to work variety of shifts
