Greet and welcome all hotel guests; assist hotel guest with their luggage and belongings; delivery of parcels, packages, faxes and messages to guest rooms; “room/check-in” guests following all SLS Brickell standards; provide guests with accurate directions to area attractions; have knowledge of daily hotel events and complete off-property runs for guests as requested meeting all establish service standards.
Must be able to utilize a radio and earpiece for communicating with various departments
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be able to work well in stressful, high pressure situations
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes necessity
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must maintain composure and objectivity while under pressure
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with the SLS Brickell rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Assist the Concierge desk during times of high-volume
Assist Valet if needed with moving cars
Perform all duties of Door Attendants
Attend meetings/training as required by management
Perform other duties as required by management
Maintain a clean work area
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
To apply for this job please visit www.sbe.com.
