Duties & Functions:
Must love and support their TEAM!
Must love and take care of guests!
Must say “yes” and “thank you” often!
Assist, support and work with bartenders and waiters
Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager or Pool Manager, when necessary to ensure customer satisfaction.
Extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
Follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
Expedite the service of food from the kitchen to Pool guests and to pick-up dirty glassware and plates and replace with clean silverware and glassware.
Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, and stocking and pre-set up of station to facilitate food service.
Assist to remove used dishes and trash from guest tables.
Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
Follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
Ensure order of pool/restaurant and cleanliness in accordance to health and safety regulations
Ensure standards and guest requirements are met at all times
Refill beverages
Maintain knowledge of all menus within the hotel
Provide friendly, courteous and professional service at all times
Assist, support, and work with Pool Servers and Pool staff
Remove all glasses, plates, utensils, and napkins from tables
Ensure standards and guest requirements are met at all times
Prepare tea, coffee, water, and soft drinks
Retain and maintain knowledge of all food and beverage menu items
Maintain communication between kitchen/managers and floor staff
Understand the operational set up and principle of the Pool/SL.
Maintain knowledge of all menus within the hotel
Provide friendly, courteous and professional service at all times
Maintain thorough knowledge of all menus within the hotel
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
To apply for this job please visit www.sbe.com.
