PATIENT REPRESENTATIVE – CALL CENTER
Monday-Friday, 8am-6:30pm
As Mount Sinai grows, so does our legacy of caring
Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.
Mount Sinai is South Florida’s largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees and 500 volunteers
We provide world-class care:
The only hospital in Miami-Dade to be named one of the nation’s 100 Top Hospitals by IBM Watson Health
A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
The BEST cardiac surgery survival rate in Florida
A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience
Position Responsibilities:
Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently
Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold. Hold times are to be kept to a minimum.
Repeats key information when writing down messages to ensure accuracy.
Accurately enters patient demographics information and insurance data in the computer as documented.
Verifies insurance information collect referrals and authorizations and/or other forms as documented.
Checks to ensure that patients fill out applicable forms completely and correctly.
Informs secretary or Office Coordinator when supply level is approaching reorder point.
Copies patient records if requested by insurance company or other physician’s office.
Distributes mail accurately and on a timely basis.
Efficiently schedules appointments recording them as documented and following practice policy.
Responsible for completing daily receipts and journals and deposits to cashiers.
Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company.
Qualifications:
1 – 3 years experience in a healthcare setting preferred
High School Diploma required
Bilingual – English/Spanish preferred
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:
Health benefits
Life insurance
Long-term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Tuition reimbursement
Employee assistance program
Wellness program
On-site childcare & Mater School grades K-3
On-site housing for selected positions and more!
To apply for this job please visit www.msmc.com.
