Private Banking Service Representative Full Time

BASIC PURPOSE:

This position is responsible for, but not limited to, the delivery of “World Class Service” to new and existing customers. Will perform all customer service functions including, but not limited to, opening new accounts, cross selling banking products, referring business to SouthState/CenterState subsidiaries and assisting customers with all Branch products and services. Assist Private Banking Relationship Manager(s) with processing, closing and servicing consumer, portfolio mortgage and commercial loans.

ESSENTIAL FUNCTIONS:

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

Delivers “World Class” customer service efficiently and courteously to ensure growth and profit of their respective the Private Banking Department.Improve customers’ banking experience by ensuring timely, positive, and thorough customer service
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems
Channel complex customer complaints and challenges to the Private Banking Team Leader, as needed
Open checking, savings, money market, NOW, CD’s and ICS accounts personal and business in according to rules and guidelines
Identify needs and cross sell banking products and services in a polite and friendly tone
Assist Private Banking Relationship Manager(s) in referring prospects to Subsidiaries
Provide information to customers on their account status and balances
Process stop payments, wire transfers, check orders and other services
Assist in the application process for consumer & commercial loans
Open and or close office as needed
Ensure proper controls are maintained over all aspects of Branch operations as it applies to their position.

Adhere to Branch, regulatory and federal guidelines
Contribute to passing scores on all internal and external audits
Maintain individual and team compliance with all internal operations policies and procedures, including proper usage of forms and documentation
Ensure that customers’ confidential information is properly protected and only used for official purposes
Adhere to the confidentiality protocol of the Branch
Achieve goals as defined by ManagementAchieve all training goals assigned in a timely manner
Actively participate in goals and promotions
Actively prospects for new customers
Have sufficient knowledge about the banking products and services
Suggest effective ways through which the Bank can promote its products and services and increase customer satisfaction
Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
Provide assistance to other employees by liaising with them through healthy and positive interactions
Be involved in performing marketing endeavors/efforts
Continuously update skills by participating in professional training
Seek opportunities to improve skills through cross-training offered by the Bank
All other tasks, responsibilities or duties, as directed by management
OTHER SKILLS/QUALIFICATIONS:

Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, PowerPoint and other software that might be utilized in the department
Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
Ability to become fully functional in Horizon, Decision Pro, Credit Quest and CRM applications
Must have good knowledge of business English, including spelling and punctuation
Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
Must be well-organized, accurate, and attentive to detail
Must be cooperative and willing to assist coworkers and customers on a regular basis
Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
Must be able to prepare documents and compose business letters and memorandums
Must possess excellent multi-tasking skills and be able to function well under pressure and high volume activity.
Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
Must have a keen eye for detail and follow instructions to the letter
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
ESSENTIAL PHYSICAL DEMANDS:

Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
Must be able to walk frequently throughout the day to obtain supplies from other areas in the Bank and to cover for other employees, on break or on lunch
Must be able to hear and communicate with coworkers and customers throughout the day
May need to lift up to 25 pounds one to two times a day to perform job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.

WORK ENVIRONMENT:

Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes
Must demonstrate excellent interpersonal skills with customers and coworkers
Must be willing to function as a team member
Must be willing to demonstrate commitment to SouthState/CenterState Bank’s mission and goals
MINIMUM QUALIFICATIONS:

High School diploma or equivalent
Successful completion of in-house training program
Computer Literacy
2-3 years’ Private Banking experience desired
Attentiveness to others, extensive listening and communication skills
Works at a faster than average pace
Sense of urgency in meeting deadlines
Patience when dealing with public
Attentive to details
Socially focused
Persuasive, “selling” style of communication
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.