Why We’re Rad (about us):
Rad Power Bikes is a leading consumer-direct ebike manufacturer specializing in high quality yet affordable electric bikes for weekend warriors, hardcore commuters, and family cyclists.
Madly growing and located in Seattle, WA, we are seeking a gifted Product Support Specialist to join our team. who will ensure our bikes run at peak performance for our customers. If you are a person who has always liked to build things with multiple components, which might include batteries and/or motors; can think on the fly while listening and clearly communicating via phone or in person, you may be a good fit for our team.
We provide technical assistance all over the country, by phone and email, to customers who are beginners to experts so the ability to walk people through a process verbally is essential. Come help customers all over the U.S. get on an e-bike and ride with confidence! This is an entry level role with the opportunity to grow with a fast-moving start-up.
Weekend availability is required. Check us out at www.radpowerbikes.com.
Why You’re Rad (about you):
1+ years of experience in customer service via the phone, email, and social media, specifically in product support
Technically minded and extraordinarily detailed oriented
Impeccable phone communication skills, especially under pressure, friendly attitude and interest in working with e-bike consumers
Ability to work quickly in a fast paced environment and learn on the go
Had you been with us last month, you would have:
Performed technical support to customers all over the US via phone & email
Shipped replacement parts to customers after assessing their needs
Walked customers through assembly & maintenance of their ebikes
Explained highly technical processes & procedures to customers at all levels of skills
Assisted in the implementation and maintenance of technical support systems
Participated in local outreach events and related events with sales team, as needed
Other duties as assigned
Overtime required based on business needs
Sounding good? Read on to understand what matters most to us:
At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are:
Responsible to our environment, community and team
Accountable, we take ownership, bias to action, seek and provide feedback
Diverse, inclusive of experiences, backgrounds and skills, we value every voice
Innovators, we challenge ourselves and the status quo, we are original
Customer driven, completely, we do the right thing for our riders
Approachable, kind, we collaborate and are always willing to help
Learners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search. Should those needs change, we will seek your assistance directly.
To apply for this job please visit www.radpowerbikes.com.
