Using sales techniques and superior customer service, the Reservations Agent answers callers’ questions and provides hotel quotes. Enters reservations, changes and cancellations into the computer in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
ESSENTIAL FUNCTIONS
Familiar with and correctly answer inquiries about hotel rooms, services, local attractions, etc.
Follow the hotel’s rate structures, discounts and sell/upsell strategies. Use superior customer service skills to build rapport, recommend and provide price quotes. Enters accurate reservations and changes into the computer. Accommodate special requests when possible. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled, and in proper uniform if applicable.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Any other tasks / duties as requested by management.
Please note that the schedule is as follow: Mondays, Fridays, Saturdays and Sundays
To apply for this job please visit www.tpg.com.
