LE ZOO, James Beard Award winning restaurateur Stephen Starr’s gorgeous French bistro in the Shops at Bal Harbour, is seeking an outgoing, guest-centric Restaurant manager to join to our experienced team!
As a result of the COVID-19 pandemic, we recently reopened our dining room in accordance with the CDC and city regulations. The welfare of our community has always been, and continues to be, our highest priority, and we have taken the time to implement new operational standards to keep our guests and team members safe and healthy.
We seek personable and gracious individuals who can provide impeccable and detailed service in a vibrant, approachable setting. Flexible availability, and a sense of humor with an appetite for life, a must!
ESSENTIAL RESPONSIBILITIES
Leadership
Responsible for working as a member of a cohesive management team that supports each other’s decisions and presents a united front to the staff.
Functions as a role model to staff. A Manager maintains a positive, “win-win” attitude, always working to improve the restaurant.
Coach and develop the FOH hourly staff members to improve performance and ensure all STARR standards are being achieved.
Build the Business
Increase guest counts by ensuring excellence and instills this philosophy to every employee.
Understand the expectations for food and beverage quality in order to actively manage the product quality and consistency on a daily basis.
Maintain quality operations with attention to detail; paying particular attention to temperature, lighting, music levels and the overall ambiance of the restaurant.
Understand the front door operations to help actively manage the flow of guests into the restaurant, to help maximize revenue and ensure service remains smooth.
Maximize hospitality on the floor while ensuring that the hourly team delivers consistent service and professionalism. Assisting the GM with overseeing all aspects of the staffing of the restaurant and supervision of hourly employees. In particular:
Recruiting & Hiring
Determine appropriate staffing levels.
An awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential.
Interviewing and selection of all employees, seeking out individuals who will continually improve the level of service and whose diversity would benefit the staff.
Training
Training of all new employees.
Daily feedback and review of training with every trainee shift by shift.
Continually develop the staff through the identification of ongoing training needs and the implementation of the necessary programs.
Day to Day Supervision
Supervision of between 2 and 60 front-of-house hourly staff members, including in areas such as: scheduling, policy compliance, work performance, attendance, disciplinary action and conflict resolution.
Assess trends in customer volume and make daily staffing decisions based upon such volume.
Deliver Results (Financial & Profitability)
Maximize sales and optimize profits through the management of all cost centers.
Remain abreast of the budget and understand the reasons behind why the budgeted targets were or were not met.
May be responsible for a particular cost center (i.e. the bar – liquor and wine cost or smallwares & linens).
A minimum of two years of restaurant management experience in a well-rated restaurant.
Excellent communication and critical thinking skills.
Experience hiring, training and mentoring a diverse hourly staff.
Basic PC knowledge and comprehension (Word, Excel, scheduling software, Open Table, Resy, Applicant Tracking /Onboarding HR systems).
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
To apply for this job please visit starr-restaurants.com.
