On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We’re committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world’s greatest sports team.
Customer Service Specialist Duties:
Create a world-class customer experience by providing passionate customer service and selling through customer engagement
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
Serve as primary customer service provider at the front end and liaison between customers and management
Ensure customers receive outstanding service by adhering to and enforcing customer service programs
Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
Qualifications
Success Profile:
Flexible availability – including nights, weekend, and holidays
Ability to provide outstanding customer service
Ability to direct efficient front-end operations
Basic cash management procedures
1-2 years of Retail Cashier or Sales experience preferred
DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.
To apply for this job please visit www.dickssportinggoods.com.
