Overview:
As a Selling Colleague, you will be an integral part of bringing the magic of Macy’s to life. Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Selling Colleague is also responsible for fulfillment and performing other duties as necessary.
Macy’s uses a scheduling plan that allows our colleagues to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our colleagues, which they may pick up using the self-scheduling tool. Details on Macy’s schedule options are available during the interview process.
Essential Functions:
Provide an exceptional customer experience by ensuring the customer is always the priority.
Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.
Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy’s Loyalty Programs.
Be proficient in POS systems including but not limited to Search and Send and My Client.
Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.
Develop new business and expand client base through networking, suggestive selling and on the floor presence.
Maintain department recovery standards; including fitting room go backs to standard, if applicable.
Retrieve additional merchandise for customers as requested.
Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.
Assist in inventory and markdown process.
Adhere to Asset Protection and inventory control and compliance procedures.
Follows shortage programs and procedures.
Perform these and other functions in an efficient manner, as directed by the Supervisor.
Regular, dependable attendance and punctuality.
Qualifications:
Education /Experience:
No specific educational accomplishment is required.
Previous retail experience preferred, but not required.
Communication Skills:
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Able to communicate on the telephone with proper etiquette.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division.
Able to use a calculator.
Must be able to calculate percentages and ratios.
Must be able to make change using American Monetary units.
Other Skills:
Must enjoy meeting and interacting with customers.
Possess strong sense of urgency and a thirst for learning.
Physical Demands:
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items under 10 pounds.
Work Hours:
Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.
This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.
To apply for this job please visit www.macys.com.
