JOB DESCRIPTION
The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.
COMPANY OVERVIEW
Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
RESPONSIBILITIES
Hybrid Role
Customer service, sales, customer issue resolution- 75%
Basic vehicle service tasks, Oil, tires, fluids- 25%
Store operations, opening/closing, inventory, displays- as needed basis
Growth and career development role
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
Will learn all aspects of store operations and flex between front/back shop tasks
QUALIFICATIONS
Minimum requirements
High School Diploma or equivalent
Valid automobile driver’s license
Customer service and career growth mindset
Ability to complete required store education courses and modules required for this position
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems
Preferred
2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
Previous consumer retail sales experience
Previous automotive experience a plus
Previous management/supervisory experience a plus
EMPLOYEE TYPE
Regular : Full time
To apply for this job please visit www.firestonecompleteautocare.com.
