Overview:Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.
We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere.
So here’s our question for you. Do you hold the power to…
…make anyone smile?
…befriend strangers?
…turn around a customer experience?
…remember names and faces?
…do five things at one time?
Then we wanna meet you!
Before you introduce yourself, check out what we’re all about here:
Responsibilities:Lead client experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
Organize and execute shop flow between Clients and staff in a positive manner.
Serve as subject matter expert in reservation system.
Ensure client information is entered in with accuracy and timeliness.
Rebook appointments during check out while addressing client by name.
Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
Optimize and maximize appointments with reservation system and ensure timely communication with Customer Service team.
Engage clients and serve complimentary beverages.
Maintain highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean.
Maintain clear communication with Shop Management about overall shop operations
Educate clients on Drybar products and tools and replenish after sell through.
Uphold Drybar’s 10 Core Values.
Be on time for scheduled shifts.
Other duties and projects as assigned by Manager or Manager on Duty.
Qualifications:1+ years’ experience in a fast paced, customer centric environment
Previous experience with Point of Sale Systems strongly preferred
Previous salon/spa experience preferred but not required
High school diploma or equivalent
Understand the importance of providing amazing customer service
Promote a professional and brand-appropriate image
Strong communication skills and strong presence
Self-starter with a leadership mentality
Pleasant and positive demeanor
zAbility to work at a sustained, fast pace
Excellent problem solving and trouble shooting skills
Track record in providing over-the-top, amazing customer service!
Ability to multitask with ease
Frequently required to stand and/or walk for duration of 6-8 hour long shifts
Has the technical ability and skills to operate a point of sale system
Problem solver – use logic and support resources to solve problems at the front desk
Maintains professional demeanor under pressure
Drybar follows all applicable federal, state and local laws in regards to background checks.
To apply for this job please visit www.dnb.com.
