We are looking for a Sealand Customer Relationship Partner to join our Customer Service team. This position will be based in Miramar, Florida
We offer
We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.
Global scope
Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
As part of Commercial Intelligence – build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
Ensure all products and services are sold to the customer to maximise SeaLand profitability
Build strong relationships with all stakeholders including GSC teams
Be fully responsible for customer satisfaction and experience on interaction with customers
Full understanding of customers business drivers, needs and requirements
Effectively handover of terms and conditions agreed with customer to stakeholder groups, including GSC team.
Build strong relationships with Sales.
Actively promotes the use of E-Commerce
Handle incoming customer services queries, issues, exception management.
Promoting the SeaLand Brand in daily interactions
We are looking for
Bachelor’s Degree preferred
Must have excellent communication skills and at least 3 years of experience in the shipping industry
General Problem Solving Skills
Customer Service Skills
Capable of building solid rapport over the phone
Can build and maintains a strong network of customers
Successfully manages negotiation process
Ability to qualify leads
Is a clear communicator at all levels of the organisation
Capable of overcoming objections
Has knowledge of market competitors and industry trends
Confident in decision making
To apply for this job please visit www.maersk.com.
