Seeking Front Desk Agents for New Downtown Hotel Full Time

Title: Guest Service Agent

FLSA Status: Non-Exempt

SUMMARY:

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

RESPONSIBILITIES:

· Welcoming guests as they arrive and checking them into their rooms.

· Answering phone calls and responding to guest inquiries.

· Handling guest complaints and resolving issues in a timely and professional manner involving management if needed.

· Processing payments and maintaining accurate guest records.

· Balances cash drawer by counting cash at beginning and end of work shift.

· Monitors lobby and work area determine customer flow.

· Knows all essential aspects of our business operations.

· Assisting guests with luggage and other requests.

· Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.

· Maintaining a clean and organized front desk area.

· Providing information about hotel amenities, local attractions, and restaurants

· Upselling hotel services and amenities to guests.

· Ensuring guest satisfaction throughout their stay.

· Works collaboratively with other staff, managers, and resources.

· Perform any other duties requested by Management.

QUALIFICATIONS:

· Proven experience minimum 2 years as a Guest Service Agent or in a similar role, preferably in the hospitality industry.

· Knowledge of reservation and front desk systems.

· Good problem-solving skills

· Strong customer service skills.

· Excellent communication skills.

· Ability to multi-task.

· flexibility to work different shifts, including weekends and holidays.

EDUCATION:

· High School degree, GED or Equivalent.

LANGUAGE SKILLS:

Excellent verbal communication skills in English and Spanish (preferred).

REASONING ABILITY:

Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.

Ability to work well under pressure and respond quickly and effectively to emergency situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIROMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary.

The position is an at-will position and subject to termination with or without cause or notice.

Job Type: Full-time

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Miami, FL 33132: Relocate before starting work (Required)