Southern Glazer’s Wine and Spirit Full Time

Overview:
The Customer Development Manager provides Insights & Analytics support to our retail customers, suppliers and account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth.

Duties and Responsibilities:
Work with teams to ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving through findings
Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit to deliver sales, margin, and market development goals
Track category performance, including but not limited to: sales, profits, margins, market share
Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews (including the supplier’s role in continuous improvement tied to product portfolio management, cost reductions, supply chain improvements, etc.)
Create and deliver effective reports using POS data, Syndicated Data (Nielsen/IRI), and account specific database information to the key managers in presentation ready formats
Gather category, consumer, and shopper data to help identify opportunities at the customer level to improve category sales through optimal assortment and shelving
Analyze appropriate supply chain to evaluate and make recommendations on supplier performance to enhance the company’s inventory logistics objectives
Understand and apply customer, consumer and industry insights using market research data to deliver category growth
Create and deliver analytic excellence by providing advanced analytics using a variety of techniques and available data sources and managing data sources to monitor the field execution of vendor programs
Operate as the single point of contact for customers, with an understanding of category strategies and overall business objectives, enabling on-going credible customer interaction
Perform other job related duties as assigned

Qualifications

Minimum Qualifications:
Bachelor’s Degree and 3 years of experience or equivalent education and related experience
Experience with category management principles, syndicated data, shopper/consumer insights and space management principles and software
Demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
A demonstrated high-level understanding of Customer Development / Category Management processes and practices along with the ability to collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P’s (Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational

Preferred Qualifications:
Certification in Category Management
5 years Category Management experience within CPG sector BevAlc experience
Assertive leadership/decisions making skills and high energy level, with an aptitude for understanding changing market dynamics and resolving complex problems
Broad and in-depth knowledge of Customer Development / Category Management function
Working knowledge of Syndicated Data (Nielsen/IRI), Internal Shipment Data, POS Data, Spectra, HH Panel
General knowledge of database management, data reporting and visualization tools (Tableau)
General knowledge of Space Management processes and tools (JDA, Apollo, Space Automation)
Advanced knowledge of retail mathematics
Understanding of chain sales, retail and distributor operations
Demonstrate strong foundation of business fundamentals, measurement, and business finance
Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunities
Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities
Excellent communication and interpersonal skills to build relationship and collaboration across different departments, sometimes virtually
Excellent project management skills to effectively managing multiple projects/process improvement initiatives concurrently and achieving deliverables tied to business strategies
Ability to participate in business meetings, company initiatives and events upon request
Ability to follow procedural guidelines
Ability to identify discrepancies and inconsistencies in available information and explain variances
Ability to communicate effectively at all levels in the organization – formally and informally
Ability to travel domestically in the US to field locations, as needed

Physical Demands:

Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.