The Spa Desk Attendant is responsible for assisting the spa staff in providing a unique and outstanding spa experience for guests. He/she s also responsible for scheduling all spa related appointments, checking guests in and out, and assist in all retail sales.
Qualification Standards
Education & Experience:
High School diploma or equivalent and/or 1 year experience in a spa or related field preferred.
1 year retail experience preferred.
Bi-lingual preferred.
Physical requirements:
Long hours sometimes required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mental Requirements:
Must able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to multi task.
Must routinely meet deadlines.
Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Duties & Functions
Essential:
Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain a high standard of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
Greet and welcome all guests.
Assist in proper scheduling of spa staff/technicians.
Check guests in and out; administer keys to locker areas.
Process transactions for all events, guest fees, etc.
Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products).
Must be able to assist guests in the retail area.
Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
Assist guests and members with spa prescriptions
Ensure facility is prepared for proper opening and closing each day.
Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
Marginal:
Provide Spa tours as necessary.
Attend meetings/training as required by management.
Perform other duties as requested from management.
Address
5222 Seawall Blvd.
City
Galveston
State
Texas
To apply for this job please visit www.sanluis-hotel.com.
