A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
Operates multi-line equipment
Answers phones in a polite professional manner
Uses computer to verify identity/room number of guest being called
Directs calls to appropriate extension
Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
Provides accurate directions to hotel from major inbound locations
Answers questions regarding hotel functions and facilities
Transmits messages via computer, two way radio and digital pager
Receives, processes wake-up calls, room service orders and guest requests
Performs wake-up call functions
Transmits messages via computer and facsimile machine
Serves as communication hub during Emergency Procedures
Monitors timelines of Star Service Delivery
Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Q ualifications
Education: High School diploma or equivalent
Experiece: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment
To apply for this job please visit es.loewshotels.com.
